Complaint / review / scam report
8ta / Telkom Mobile
Billing aaa/ Account and Poor Service

I have been disconnecting from my services unfairly, Due to system errors on the side of 8Ta - which is powered by Telkom SA, my monthly bill was not deducted on the time agreed by myself and 8ta which was on the last day of each month, but I have made a payment into their ABSA account Ref No - 4599480005007285030, on the 05 September 2013, and I called the Customer Care and told them I have made a payment gave them the Ref No and they confirmed with me all is well. But yesterday 18/09/2013 just after midday my service was suspended, when I call the customer care center, they told me my account was not paid, I told them that I made a payment and I had my proof of payment, they asked me to e-mail my proof of payment. I did as instructed and call the customer care center again and they told me they received it and I should be back up within 5 hours.
5 Hours passed, my line was still suspended. I called again at 6pm and asked to speak to the manager on Duty at that time, Sizwe, and explained my dilemma to him, he promised to call me back at 9pm nothing yet, then I spoken to Tebogo - Manager- MY LINE IS STILL DOWN!!!! 7:59 am 19/09/2013 ... VERY POOR SERVICE, I NEED ASSISTANCE

Offender: 8ta / Telkom Mobile

Country: South Africa   Region: All Country   City: Customer Care

Category: Telecommunications


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