So I logged a complaint. MTN acknowledged the complaint on Hello Peter- but since then (3 weeks later)- still nothing!!! In Fact other than the Hello Peter reply- I received nothing from them either by email or telephone call and one would assume they have my number right? Latest HP response 31 May 2013 "Hello merlen,
Thank you for your post.
We appreciate that you have made us aware of the issue experienced.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Veronica
REQ:2215488 "
I have subsequently also phoned in and was told that MTN Business would return my call. I still wait for that to happen too. What happened to good old customer service where you promise something to your customer and you deliver on that promise?
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