I took out an MTN contract to get the Tablet 17 months ago. It has been in for repairs 5 times... everytime I have to wait 3 weeks to get it back, but I still need to pay monthly subscription. I booked it for the fith time 16 Jan 2013 and got it back early Feb 2013, just to realise it is still not working... this is useless. Do not get the Samsung Galaxy Tablet or make use of MTN as a service provider!!!
Jobcard ref: CNMRP3323651
S/N: 358681040051737
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SUPPLIER'S RESPONSE Mtn Time and Date 11:18:23 | Thu 14 Feb 13
Hello cornelgelderblom,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the management team of high volume repair centre for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:1761894
5 March 2013
Veronica, I have not heard anything from MTN's management team... I have been without a Tablet for almost 2 months but I still need to pay my monthly subs
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