A few weeks ago I complained about MTN not giving me any feedback at all with regards the installation of a 3G antenna they assessed was necessary to instal in order to improve my 3G signal at my premises. I got the reply below and yet still todate nothing has happened yet.
Hello Shamudulu,
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
The matter has been referred to the management team of our coverage division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:2260739
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