My Hello Peter Post
In March I upgraded my cell phone at NO CHARGE. I was charged and requested a refund (31.3.2013).
I have received Emails advising me that my query has been escalated.
Latest notice
"Please note that the Billing department has an extended turnaround time in query resolution. Therefore they are experiencing a high volume of queries and attending to all customer queries will be prolonged due to this"
Still no refund. Now going to The Star Consumer Line
MTN response
"Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing managent team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. "
MTNSP Complaints Management Team
REQ: 2554630
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