Hello NeedHelp,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the excess pay in on your handset.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
According to our records, your number ending in 556 has been migrated to pre paid. Your complaint has been forwarded to the relevant management team for urgent attention. They will will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
needless to say that I am still waiting now almost 2 months, you are so quick to send statements and take money from one' account but cant do a simple thing, SHOCKING!
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