My name is Anisa Adam and I recently purchased a Blackberry 9320 phone for my daughters 16th birthday from an Edgars Active Store in the Phoenix Plaza.
We purchased the phone on the 24 March 2013, a few days after using the phone we noticed that the phone was faulty namely:
It was extremely slow, it re boots automatically, it freezes, and the battery point was loose.
We took it back to Edgars on the 13 April 2013, and indicated all the faults and they told us it will take a few weeks however they will have it repaired!
They kept the phone for over 4 weeks, when I eventually received the phone I was disgusted to note that none of the problems had disappeared!!!
The phone is still faulty with all the exact problems it initially had.
Now when I request further assistance or a new phone- Edgars says that it's not their problem its Cell c's- When I call Cell c, they tell me it's not theirs its Edgars.
I am currently paying insurance for a useless piece of junk, and none of the suppliers want to assist!
I expect answers and a solution to this problem is else I will exercise my rights with the consumer protection act-Cell c and Edgars are useless service providers.
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