Purchased a brand new phone from Edgars, only to have it restart all day. Edgars and Richard the MTN rep (who acknowledges the fault) now want me to sit without a phone for 2-3 weeks in order to be assessed.
I will be referring to the Consumer Protection Act, as the phone is no doubt a faulty handset and I am not at fault. I returned the phone within the 7 day OBF period and yet Edgars and MTN want to split hairs and deprive me of my rights as a consumer in order to avoid a loss.
A loss that they expect me to take!
This is unethical business practice from both MTN and Edgars, and it is most disappointing that these mega-insitutions have such little regard for their customers!
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