I had a debit order that was on but i cancel it with the company and I instructed the bank to cancel the debit order as well and all of the sudden this year the deducted my money again when i ask the bank people to assist me they said they can't i must submit a letter as it is the new rule and all the client received Sm's communicating that and i never received that sms and the lady who was helping me was Selina she is the second in charge she told me the branch manger is in training she is not @ the branch when i refuse to go without being helped she then called the bank manger Susan who was @ the back not on training as first communicated to me and she Susan promise to find out for why i was not sent that sms of the update of the new police and she said the will call me first thing on the 28 of February 2013 and i ask her how come people access my finances and they can't help and she told that this people will continue taking money from me forever I ask her what was the best solution here must i close the account she said to me that will be a solution but she can't advice me to cancel
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