I had debit order from African Bank that used to strike from my Capitec Bank account. Due to my own financial problems a I failed to pay my African Bank account and they took me to the lawyers and I've been paying my account through their legal department.
All of a sudden African Bank came back and debited my account end of January and I went to Capitec Bank for a reversal because my account is no longer with them (African Bank) but with some attorney firm that I am paying, and my money was reversed.
And again On the 01 March 2013, my Capitec Bank account was debit by African Bank and I went back to Capitec Bank for a reversal, they refuse to conduct such, and the only reason they gave me was that they have too much reversals and they stopped doing it unless I bring a letter from African Bank. I went to African Bank and I was told they do not issue such letters and yes my account with them is with their legal department that I have made repayments arrangements with.
I strongly believe that Capitec Bank is suppose to only protect my money and let me be the only one who has full control over my finances and reverse my monies back to me, I'll handle my own bills.