Capitec Bank
Reversing of debit orders

I went to Capitec today to reverse a debit order which i dont know, i was told by a consultant that they cannot reverse the debit order due to company's rule that was implimented last week

MY QUESTION IS AS A CAPITEC CLIENT THIS SHOULD HAVE BEEN COMMUNICATED TO US, HOW CAN THEY JUST IMPLEMENT RULES AND NEVER COMMUNICATE THIS TO US

AT THE END OF THE DAY IS MY ACCOUNT MY MONEY, SO THIS SIMPLY MEANS EVERY TOP N HARRY CAN GO INTO MY ACCOUNT DEBIT AND I WONT BE ABLE TO REVERSE THIS

wHAT KIND OF RULE IS THAT, I WAS ALSO TOLD TO GET A LETTER FROM THE COMPANY THAT DEBIT ME, WHAT BUSINESS DO THEY HAVE WITH OTHER COMPANIES NOW MY IMPORTANT DEBIT ORDERS ARE GOING TO DECLINE BECAUSE OF COMPANY THAT DECIDED TO DEBIT ME

MY POINT IS CAPITEC SHOULD COMMUNICATE TO ITS CLIENT, CAPITEC IS QUICK TO TELL US ABOUT INCREASE BANK CHARGES BUT NOT THIS

I WANT THE DEBIT ORDER TO BE RERVESED ASAP