Good Morning
Will you kindly assist on this matter, I have policy car insurance with Dial Direct I have been paying my premiums on the 25th of each month since it is my pay day now in June they did debit on the 25th as usual they only debited on the 27th and unfortunately there was not money in my account on that day due to financial crisis that I came across in June now could not pay the June premium. On the 25th of June they debited a reinstatement amount which they called re-instatement amount for June and the premium for July. I assumed that my account is up to date as they mentioned "re-instatement".
On the 27th of June I had an accident and phoned my insurance after a long wait I manage to register my claim fully on the 28th in the afternoon and they said that I am not covered because I did not pay for June and there is nothing they can do.
Please assist because according to my contract they could only cancel the policy after three consecutive months of non-payment and now I do not understand when they say the re-instatement amount was for the policy not be cancelled.
On the 8th of July they sent me a rejection letter that they will not pay the claim and I must go and
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