Complaint / review / scam report
First National Bank
Huge recipient problems

So yesterday i made a payment to one of my suppliers but edited the recipient before i made the payment because i wanted to change the email proof of payment turns out after i edited it it removed all of the other info of the supplier like the account number was blank and also the branch code was fnb again not that i noted that and it did edit it and i made the payment. thing is after i saw the notification all the info was wrong basicly the account number of the recipient is blank. Now when i go back to my recipient list it states the recipient and next to it it states "Unknown public list recipient" after i made a payment to it.. BIG problems
1. I dont know where the money went that i payed
2. i cant edit the recipient keep getting "error code 480" null
3. i cant make a payment to them
so i got the stuff i orders today because i sent the payment notification but i called them and asked if they got the payment and they told me they onley have the proof of payment but not the payment..
i called the call center 2 times first time they said its a problem on there online banking and when i called them today they told me nothing meaning full and the person hung up on me.
Author: iaan199


Offender: First National Bank

Country: South Africa   Region: All Country   City: Online banking

Category: Business & Finance

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