I have 3 contracts with Vodacom, one ended (24 months later) in July 2013, the other 2 end in Dec 2013. Vodacom sales contacted me for an upgrade for the July contract which i declined and instructed that the contract number become prepaid after July. Post july the contract continued billing me end ...
I upgraded my phone telephonically as the website could not allow it (no explanation as to why); I was told by the Agent, Motswadisi, that the SIM card is the same (micro SIM for upgrade from Iphone 4s to Iphone 5 and it is not a nano SIM). Calls are recorded, please - pull the call - the Agent did ...
I upgraded my contract with a sim swop on 2 November. The next day I found out that they did the sim swop to a wrong number. On 10 November we visited Stellenbosch Square branch and they said that the upgrade itself was also never done! We went back to Stellenbosch branch in town and another guy ...
Once again I am having trouble with Vodacom, it seems like this is becoming a monthly issue now! I upgraded and the consultant advised me because I upgrade and sign a new 2 year contract I can change my plan to any one and will not be charged a migration fee. I done this and upgraded. Two weeks ...
On Friday 8 Nov 2013 I pre-registered for the New Apple Iphone5s. I received an email stating I would be contacted within 24 hours to finalise my order with reference number H5EC1A. I have since then not received any feedback from anybody from Vodacom, I have tried to contact them numerous times on ...
On 31 October 2013 Vodacom cancelled my phone contract in error. I requested two contracts to be cancelled but they cancelled three. I firstly had to battle to get them to re-activate my phone and then they took R 760 from my bank account without my approval. I have been battling to get my 2000 ...