I logged a call with Vodacom Customer care and miraculously a response within a week. Had a guy out and checked everything even updating their records... WOW that was the good part. Now weeks later the service got worse and experiencing loads of problems with 3G and LTE connectivity. Connects but ...
I JUST UPGRADED MY CONTRACT TO AN IPAD. AND I SPECIFICALLY ASKED VODACOM TO PUT ME ON TOP UP. TO MY SURPRISE MY BLACKBERRY PHONE WAS LOCKED LAST WEEK THURS. SO I CALL VODACOM TO FIND OUT WHY AND I WAS ADVISED THAT I HAVE REACHED MY CREDIT LIMIT. & WAS ADVISED TO CALL THE ACCOUNTS DEP AFTER 8AM. ...
I called some stupid lady at the call centre telling her that my vodacom profile has been locked because i forgot my password, she goes and lock my entire phone saying it has been . i've been sitting without a phone for over a week now because some stupid consultant didn't listen to the query but ...
On the 7/10/11 I took out a new contract with Vodacom with a Blackberry 9720. 2 weeks later it did not want to charge, I retried with by previous charger to no avail. I took it to the S-Wes Vodacare whom informed met that the charger port was damaged and sent it to JHB. 10 days later I got a call ...
We booked in a phone on Friday for a damage report. We were advised that it will take up to 7 days. Called on Monday morning - self help service said it is being assessed by a technician, spoke to a consultant, the phone has only been received at the advance centre they have a turn around time of ...
I find it ironic that this website has a Vodacom pop-up Ad urging one to upgrade on-line, as this is the very reason for my complaint. I requested an upgrade on-line on 3/10/13. I was advised via SMS that the order was awaiting dispatch the same day. On 4/10/13 I was again advised that the order ...