I wish I could complain about bad service from Virgin Mobile, but the truth is for the last two weeks I have had NO service at all. They first randomly deducted amounts from my account, R2200 for an R878 bill, they then didn't send through the query for a week. When I follwed up I was told to wait ...
After complaining of my account been debited with R2900 I received a prompt call from Virgin Mobile explaining the amount. I however requested a breakdown of my account and was told that she would e-mail it. To no avail. I am waiting in anticipation. Not sure why it has still not been sent. ...
I have been a client of Virgin Mobile since they launched. I tried to make a call on Friday, and I got told I can't, my credit is gone. As I did a balance check, I notice I have 0.05 remaining. I had a talk limit of R2000 since the start, and International roaming since forever. My previous ...
Hi I have called your customer care department regarding my mobile number being disconnected and was told that it was recycled. Why was I not notified when this would happen? The number is still not being used by anyone and I would like it back Regards Muhammad ...
When contract expired in Aug, I spoke to Rebecca Kodisane to renew with an upgrade on the Samsung, I reiterated that I wanted the same package as before and that I had been done in by Vodacom and didn't want the same to happen now with this renewal - when I received my account it had gone up from ...
I have just came off a another call of an accounts agents not able to help me but offering to put me back to the cancellations department. I have been trying to cancel my contract with Virgin Mobile and the calls to the call centre/customer care has just been frustrating. Every call I have made to ...