Virgin Mobile decided, without request, to cap my usage at R100 a month, so I found myself disconnected in the middle of the month. The first person that answered my call on 21 November, Randy, told me that they capped my cell phone bill at R600. The second, Dineo, who I spoke to on 22 November, ...
Break ups they happen right! So my girlfriend has a contract in my name and she defaults on a few payments that i then make, then after a few more i decide to close the contract, I request the settlement amount and make the payment to have the contract canceled. Nearly 2 years later i find out im ...
A very special thanks to a call centre agent, Kagiso G (KG). Brilliant Brilliant brilliant! If more staff to his calibre were to be appointed in VM, then I think VM wouldn't be as as it is now. It's because of staff like Kagiso that companies like Virgin manage to keep their reputations standing. ...
Virgin reported my account to the credit berau as written of but still send me final demand smses. ...
Without bis for 3 weeks everytime they telling me it will be fix within 48 hours, you waiting almost 30 mins before they answer there phone and at the end still no answers regarding how they can help you .i took out a new contract with them wasnt happy with the phone after i told them to collect ...
I upgraded with Virgin Moile. Received my Samsung Mini S4, without Sim Card. Requested over and over for sim card to be sent to me. Every customer care employee that I talk to, will get back to me, with no response. I have to phone over and over. Testing of new phone are 7 days after receiving of ...