My contract expired on the 8th of November 2013. I phoned Virgin on Monday the 4th inquiring why I had not been informed of this 40-80 business days as mandated by the CPA. I found out that my one contract was renewed in august without my permission. I conntacted Virgin mobile on the 8th November ...
I have been with Virgin Mobile for years and never had a bad experience. But this Nov when they deducted R407-57 my blood was boiling. I have a contract and for the last how many years I have never had a big bill like that. My normal monthly payment is R172-00 and has been for two years. All of a ...
I was garnished by virgin mobile under debt kollekt- now im getting sms's all over and im confused if im paying a correct creditor- may I request an urgent call so I know whats going on? I regard the infringement on the matter as more serious. ...
Oky where do I start? On 1 November 2013 I phoned to upgrade my account as I've been a customer for 21 months now. That done, on Monday 4 November I phone to enquire why my debit order has not gone through yet. Said will be done that night. Phone on the 5th, same thing, eventually on the 6th I see ...
This is the second time i will log a complaint. My 2yr contract has come to an end and I wanted to cancell and go on pay as you go. I have followed everyone's request by sending email confirmation and followed up with tel calls to ensure it will be cancelled on the specified date. As I know their ...
I am unable to use my cell phone. When I try dial a number there is a message telling me i dont have the airtime to make a call. I found this odd since i have contract. I called in and was told i have a max limit on my contract of R100/month. I asked what my last few bills have been and when the ...