We are on a prepaid contact. R100 per month with R100 airtime and free sms. We pay them every month at exact the first but we never get our airtime. We have to call in to the call center, be put through over and over, just to get an answer about they don't know. This has been happening for 6 months ...
Wow this is the most pathetic company i have ever come across i have cancelled my contract almost a year ago - they have placed me on hold for over half an hour and i am still paying for a contract i don want or need!!! shocked by the incompetence.. ...
I have been a client of Virgin Mobile since 2011. I have always had poor service from the call centre. The waiting time has always been linger than 5 minutes. If it wasn't for that fact that I call in for free I would not call in at all. Today (15.11.2013 09:00 - 09:30 am) I call in twice to get my ...
I had a Virgin Mobile contract in 2009. After constantly complaining about my number not having been ported, and being transferred from one "Technical team" to another, after 9 months I received a call from a technician who finally assisted in getting my number ported from MTN to Virgin. ...
On the 2/6/2013 I renewed my contract, I Signed for R249 TOP UP... every month my account exceeds the said amount Please vigin what's so difficult I getting this bill correct Looking forward to your co operation ...
How long does it take your business to resolve a query or meet a customers expectations. I don't even want anything more than you to justify your actions. I expect the reason you have not yet resolved the complaint is that you found you didn't have any grounds in the first place. Well done Sir ...