First of all, I took out a new contract which took a month to approve, after that another 2 weeks later I received a phone. It has been 4 days now and I cannot make a single phone call. Apparently they have a new syste, which makes it difficult to make sim cards active. Please!!! Like it is my ...
I HAVE UPGRADED ON 24 APRIL 2013. SINCE THEN EVERY TIME I PHONE THEM, THEY PROMISE ME THAT I WILL RECEIVE MY NEW PHONE THE FOLLOWING WEEK BEFORE FRIDAY. I HAVE BEEN PHONING AND EMAILING THEM WITH NO SUCCESS. THEY JUST REPLAY SORRY WE HAVE A NEW SYSTEM BUT YOU WILL HAVE YOUR PHONE NEXT WEEK... ...
My contract renewal was yesterday (9 May) and I wanted to go to one of the Western Cape Virgin Mobile stores to complete the admin and pick up my new phone. However, the store assistant said that upgrades must be done by telephone. How is someone with a hearing impediment supposed to upgrade by ...
I have now decided that if i don t get a call from either Kenth Ngwenya, Jason Hair or Sheldon Joseph today then i am going to port my number to cell C. I spoke to a contact centre agent Sally on Monday who said that Kenth Ngwenya was going to add my sms bundle and i would receive a sms once this ...
Called to find out when my upgrade is but no one picks up. So I go and visit and start the upgrade to a S4, they sorry but I have to wait until tomorrow because they have to extend my credit limit, they will contact me in the morning so they don't. I go and visit again day 2 as by now they still ...
Virgin Mobile SA is in breach of contract! I pay my bill and often get a call on my land line from people trying to reach me urgently to say that my phone says: " the line doesn't exist" when in fact I am right next to my phone and it is on. I keep up with my end of my contract and Virgin ...