Phone virgin mobile on the 6th May enquiring why my SIM card display offline, was informed that they need to run checks which did not help. Went to the eastgate outlet on the 10th May requesting SIm swap, waited there for 45 min to activate. Was informed to leave & they will contact me later. ...
I would like to bring this to the General Manager attention, I received my new phone the Blackberry 9320 on the 14th of December 2012 from Virgin Mobile in Eastgate, for the first two months I had no issue, since March my phone started to give me issue's, I took it in to Virgin Mobile in April. I ...
I am currently on a top up contract with Virgin Mobile, so basically they load my phone with R 1250.00 every month and at the end of the month I get debit for what airtime I used in that month. In Feb this year I unfortunately missed my payment because of financial issues they cut my line so that I ...
I must be the invisible woman because nothing i say or do is taken any notice of. My phone was on the 26th April, it was reported the next morning and i was advised to purchase a replacement sim, not rica-ed and to call back with the details which i did. I was told by the agent over the phone that ...
Last week Tuesday, 7 May 2013, we went to the Menlyn Branch of Virgin Mobile to do 1) a simple name change and to 2) upgrade the contract that had expired last year in 2012 and 3) to take out a larger contract. After waiting almost 10 months for someone at Virgin Mobile to contact us to upgrade or ...
My Airtime was R1 517.15 on the 30th of April and on the 9th of April R1 1125 and today at 8am R1 395 and now at 13h00 only R919.95 without me using my mobile. I have continuosly phoned the call centre with either no reply or just get cut off. I have send 20 emails and got a email back on Friday ...