Agreed upgrade details with Vusi Chanzimula on 30 April with e-mail authorization as requested. Virgin contract registration delays due to system upgrade and packages changed since 1 May. Want to sell me more expensive contracts with less airtime on 2nd May which I did not accept. Requested Vusi to ...
I had a 24 month contract account from 2009.06 expiring 2011.06.30 with Virgin Mobile. I have been regularly honouring my contract until the last month of my contract. To my surprise there were still amounts deducted from my bank account of which I did not authorised and I do not understand why do ...
I took out a contract out thru Virgin Mobile while on holiday at Galleria in December 2012. It was with a Samsung Galaxy S3. From the beginning I could not use the phone to sms or make and receive calls, or facebook and internet. I did go back to the store within the 7 days and was told to wait it ...
I have been a customer of Virgin Mobile SA since 2006, with active International Roaming since 2007. I have travelled to Australia, UK, several countries in Africa, never had an issue with the account, always paid by debit order. I called today to check international roaming still active for an ...
My phone was on 11.05.2013 at approximately lunch time. I immediately tried contacting the Virgin customer service line 0741000123 from another phone - only to be met with a voice recording stating that it was only open weekdays 8- 5! I then tried calling both Canal Walk and Cape Gate stores almost ...
I have been with Virgin for about 3years. In this time they've changed their prepaid plans more than 4times without any notifications. The call center service is poor. Their network coverage is poor. Not sure why I stayed with them for so long. Guess I don't like change. Each time you contact the ...