After debit order switching notified me that they cannot process the switch as Virgin Mobile and all my other debits won't allow, I decided to cancel the request. Found that on 06-May-2013 that the debit never went off, I contacted them the afternoon and made arrangements as expected of their ...
I am on a pre-paid sim card, and often buy the R35 and R50 vouchers from Virgin Mobile. When I buy the R35 voucher, it says "500 free smses", and the R50 voucher says "1000 free smses". I know for a fact that I have well over 1000 smses owed to me. But on Sunday (5 May) I tried ...
I PHONED VIRGIN AGAIN THIS MORNING TO FIND OUT WHEN I WILL RECEIVE MY AIRTIME THAT WAS SUPPOSED TO BE LOADED ON THE 1ST OF MAY 2013 AND THE RESPONSE I GOT WAS THAT MY AIRTIME WAS LOADED ON THE 1ST AND THAT THE BALANCE OF THAT ON MY PHONE WAS 91.15! HELLO I HAD TO LOAD AIRTIME ON MY PHONE AND ITS ...
I have been trying, to no avail, since Friday 3 May to find out why my monthly airtime (I am on a top-up contract) has not been loaded. I was stuck next to the road on Friday 3 May and upon wanting to phone for assistance realised that I had no airtime, which is normally loaded on the first day of ...
As with another complainant on here, I also have the problem that after upgrading my contract I all of a sudden lost my 1000 sms's. I DID NOT agree to this and I am not interested in waiting for you to listen to the recording in the next FOURTEEN DAYS. FIX THIS. Why would anyone agree to pay the ...
I've had my 3 contracts with Virgin Mobile for more than 6 years now. On the 1st of May they did a migration to a new program, since than we are unable to use the phones (can not make any outgoing calls), the airtime's not loaded as it is suppose to be. I have phoned several times & everytime a ...