Hi there, I requested for cancellation of my postpaid mobile connection more than a month ago. The contract supposed to end on 26th of August I noticed it is still on postpaid. I called this morning to customer support after waiting 10 min I got hold of the customer support, the guy said it is ...
I switch to Virgin Mobile with ease! I was kept up to date with every step and received my phone within the 7 days, my number was ported within the 48 hours and my sim card was activated within 24 hours, as specified. Well done and thank you! ...
Last month I logged a complaint about this account that has been cancelled already. They pay back the amount into our bank account. This month they took another payment. Is someone at Virgin Mobile not doing their work properly or do an employee pocket the money when deducting payment from ...
This was my first month with Virgin Mobile. On the 27 August funds were deducted from my bank account without notice. I had signed a contract stating that the direct debit was to be done on the 1st of each month. Today being the 1st September a further payment has been deducted and no bill has been ...
Since the beginning of May I have had numerous problems with my cell phones. The one being used in Eldorado Park has virtually no network. The problem seems particular to Eldorado Park as soon as the cell is used outside the area it works. I have been told different things by various employees ...
So here we are again just another customer complaining, right virgin mobile SA? Wrong! I have been a loyal customer for who knows how many years and never in my entire time with you have I complaint since this year (2013) and every time it is about the same thing, service. I have been invoices for ...