In the 9 months that I have been with Virgin Mobile, I have been quite pleased with their service. In June and July, we had no wifi due to a technical issue, so had to use mobile data to ensure emails etc were received and delivered. I received two bills that were fairly high, but understandable. ...
Could someone please explain to me that when the network is down and you are trying to contact someone through virgin mobile, the response you get is an automated message saying "Your account has been suspended" that to me suggests you have not paid your account when in fact it is the ...
Cancelled contract they kept on deducting debit order, because as per their call centre agent could not cancel contracts at the time. Now I've been waiting for the credit for the last 2 months. Many promises made from agents to follow up the next day, even sending me emails, but never my money back ...
Have not used my secondary cell in a while but the Virgin Mobile sim is RICA'd and there is a credit balance of R29.68 on the sim which is prepaid. I tried to use this today but found I could not call any number or even the call centre. The call centre number (0741000123) cuts off on any phone, ...
I had a problem that Virgin Mobile had debited my account after I had terminated my account with them. After I had written a complaint here on "hellopeter" they responded. Things looked promising for a change from Virgin Mobile's side, sadly the promises were empty. They were to pay me ...
For the last month I have had no MMS service which was part of my contract. I telephoned head office to be told it must be my phone setting. I specially drove to Canal Walk out of my durisdiction to get it sorted but the shop assistant could not help me. She had to phone head office who told her ...