After cancelling my virgin mobile contract due to the terrible customer service and poor networks I now face A new problem. When my account migrated from contract to prepaid I should have kept all my available airtime but no, virgin is not giving me this airtime... its been a week now where I've ...
I would like to know why do you keep on trying to bill me on the 24th of the month and you know by now that my salary date is the 25th of each month, when the 25th falls on a Sunday my salary will only be available on the 26th. Every time you people try and do the billing on the 24th why? Are you ...
I have been a loyal customer of Virgin Mobile for Many years now and i keep asking myself why? I have had endless problems with them and now have another to add to the stack. After calling the customer care line to complain about my 3G signal that only pops up momentarily when rebooting my phone, i ...
At the end of July I ported my cell number and opened a contract with Virgin Mobile. When the new month started, I noticed that my account query balance on my phone was incorrect. I was assured by the sales rep, that they would forward the query to head office as they were unable to clarify the ...
I have been a customer with Virgin Mobile since 2007 and never had any problems. I have a blackberry and use the BIS facilities on my contract. The fair usage policy came into effect capping BIS usage at 1GB and there after all BIS services would be ended until the next month, virgin informs me via ...
I cancelled my Virgin contract on the 12th April 2013. The contract ended on 20th May. I received my last statement which I then paid and assumed that no more statements would be sent. I then found that I had received a statement for July. I called the call centre again on 23 July. It took me ONE ...