For the third month, Virgin Mobile is unable to produce me with a proper statement. I am being debited twice - one of which I am aware what the amount is (subscription) but not for the usage. each month I have to call in to find out what my ACTUAL bill is. I am also paying for itemized billing for ...
I received a contract phone from Cell C. I asked to have my previous Virgin Mobile number ported, but it wasn't done. I had to call again to request the port. The following morning I could not make or receive any calls, SMS or data. After hours on the phone with Cell C for 3 days, it is still not ...
I renewed my contract last October and got a deal for R150 airtime and 150 sms's per month - from the time that my contract was renewed I have to call them monthly to request my sms's to be loaded and struggle to get a refund on the airtime that I have used. Septmeber I received my sms's and a call ...
I have had a problem with my account whereby my 1000 free smses are not loaded. This has happened before. An individual did contact me after my last complaint, she loaded my phone with R100 airtime to use until the problem was fixed on Monday. While I do appreciate this the problem does not seem to ...
Hello Virgin Mobile, I refer to our previous correspondence, and wish to raise the defence of prescribe debt. I don't want to be harassed about this matter, because I meet the requirements as laid out in the Prescribe Act 68 of 1969. See below. Please close this file. Also advise your debt ...
Trying to find out why Monthly statement states an amount but Debit Order is for more than thius amount. This is not the first time this has happened. Phoned 26/9 spoke to consultant and got cut off twice. Phoned 3rd time and was advised person I need to speak to was busy but they would email them ...