Pathetic Service! Again!!! 1) Six years with Virgin and all I got was an unheard of Galaxy Fame as an upgrade!!! 2) Had to pick up the phone from the couriers personally!!! 3) Was given a defective cell phone from the supplier themselves 4) After Hello Peter complaint, phone was handed for repairs ...
I cancelled my contract with Virgin Mobile in May 2013 after having had enough bad service and no support with problems with my handset. I paid the handset buy-out amount and all outstanding fees for the required 2-month cancellation period. 5 months later, October 2013, I am still receiving ...
What is the point of having a call centre when calls are never answered? I have an urgent query regarding the sudden appearance of an entry "Debit Note (DM Subscriber)" for R560 on my statement. I have given up on your "Customer Care", please contact me. ...
Virgin Mobile is making me tear my hair out! I've tried to cancel my contract with them as it's meant to end at the end of October. After a few tries, store visits, many call centre hours wasted - I was told that I would be contacted when my contract cancellation went through. HOWEVER I asked them ...
MR. HATTINGH PHONED TO CANCEL THE CONTRACT, WHICH WASNT DONE, WHO RESULTED IN THE ITC LISTING. YESTERDAY 21/10/2013 WE SPOKE TO sEBORNE MASHIGO WHO PROMISED TO PHONE AS BUCK. NO ONE PHONED. THE OUTSTANDING AMOUNT OF R1225.31 WAS PAID 21/10/2013. TODAY NO ONE CAN HELPED US WITH A LETTER CONFIRMING ...
My phone has been in for repairs for almost 3 weeks after they said it would only take a MAXIMUM of 2 weeks. Surely that should have been enough time to repair the phone, otherwise they need to replace it. The phone is brand new, bought cash and still under warranty!! Being in the marketing and ...