Blackberry roaming service has been activated on my account without my consent. Was informed that it will be rectified last month by Rebecca at complaints, however they keep billing me for this service every month. Been battling with this since May 2013, have to contact Virgin every month. Been ...
I need to cancel my contract as I am in my 23rd month, I tried to phone 0n 0741000123 but can not get through, I logged a call on their website and no one responded yet. What else do I need to do to cet in contact with Virgin Mobile? ...
Only when we asked for a credit report, we heard of an outstanding account of R100. The cellphone contract expired. We paid the R100 with a reference 45748875. The person said they will send the report immediately. It will show on the following months report. It is 11 months later and it is still ...
I phoned Virgin on Friday when my phone stopped allowing calls or smses. I saw my airtime wasn't yet finished, but I have an open contract which should allow me to continue calling. I was told to restart my phone. On Saturday my phone again stopped allowing calls and smses, and I phoned again. ...
December 2011 I upgraded my 082 number for my son to a talk 99, I have had my contract with Virgin since 2005 I did not want to change it.by mistake the phone was loaded onto my 074 number. I rectified this in Jan 2012, I was placed on top up R2000 per month. on 1 Oct 2013 I only had R99 airtime, I ...
I am paying for itemised billing and i dont receive it. i spoke to your accounts department two days ago and asked why my account was suddenly so high. i got no explanation for this and was told i would be contacted by your billing department. i also asked why i dont receive my itemeised billing ...