I have phoned Virgin twice now because my airtime is finished but I have an open contract, so I should be able to go past this amount and get billed at the end of the month. The consultant I spoke with Friday a week ago ensured me that the relevant party who can fix this problem will only be in ...
I have opened my contract the 16 January 2013, ever since I was debited with absurd amounts and when asked for my statement no one got back to me, I have spent over R1000 in airtime getting a hold of ANYONE at VM, I have then decided to cancel my contact spending over R3500 as "Buyout" ...
Hi, On the 1st of this month you loaded my account with an additional R1000. Last year February I upgraded and they made a mistake on my contract which was fixed so every month I only received my R300. Now suddenly you guys loaded the extra money onto my account this month. I want it removed!!! ...
My name is Miss N.M Pelo and a client of virgin mobile for the past 3 years. I am frustrated my the cellphone contract I took with the company in April 2013. To cut the story short Virgin Mobile Consultants are not consistent and some especially the ladies are rude. I took a contract for a Samsung ...
Been waiting exactly one month for delivery of my phone and still they expect me to wait. I was promised/guaranteed on Thursday that the parcel will be sent out to the couriers on Friday and i will receive my phone by Monday or Tuesday for the latest and i was prepared to wait till then. today ...
Dear Virgin Mobile The above cell phone contract will be ending shortly. I would like to convert from the contract to prepaid for this line. I tried calling your help line. today at 09h30. I spoke to a consultant who informed me that if he is to record or diarise my request for cancellation of the ...