I have had a recurring problem for the past 3 months. The only way anyone takes you (a little) seriously is to lodge a complaint on Hellopeter - otherwise they are unable to assist. I am not receiving my usage report for my 2 lines (only an invoice with the subscription) which results in 2 debit ...
Got a notification today that I can upgrade my contract. My phone broke 2 weeks ago so I was glad to receive the news, got to Tyger Valley to find that the Virgin Mobile store closed. Then drove all the way to Cape Gate, while driving I phone to ask them where they are situated in Cape Gate, the ...
I am trying to book in my phone for repairs and have been cut off (intentionally?) three times. I have been told that the system registers my phone as already being booked in, even when it is not. I was told twice that this problem would be sorted out but never received a call back. When I call in ...
Hi my name is Douglas I have put in a upgrade telephonic with Virgin Mobile they upgrade me and said I would receive my phone in 5 - 7 working days, well it is almost 5 weeks now and after asking them to contact me on my cell phone number I have with them they tried contacting me on different ...
I contacted the call centre number (123) from my cell phone to enquire about an early upgrade or alternatively cancellation of my contract. At first it was impossible to get through to anyone and at one stage held on for over an hour before hanging up. When I eventually managed to get through I was ...
On October 10, Millicent from virgin mobile contacted me because I qualify for a topup contract with a Nokia Lumia 620. After taking my details, she called me back within an hour, said the contract was accepted and I can expect delivery of the handset in 5 - 7 working days. The courier company will ...