I phoned SAA's Customer Care line to cancel a ticket booking for 1 person and the operator cancelled the whole booking of 3 people. I was told that i must rebook my flight tickets, which are now almost a R1000 extra per person than when i originally booked, plus have to pay the cancellation fee and ...
Me and my husband flew to Australia to visit our daughter. During our visit there my husband passed away in Feb 2011. I enquired about a refund and was told it would be refunded into the credit card used to make the payment. After providing the required information I was then told that now it would ...
I've not tried a number of times to log into my Voyager account, which was eventually locked. I wrote E-mails, without any response. I phone today, in which case they mentioned that my password will be mailed. Yet I have not received anything. I've accumulated a number of miles and by this time, ...
I called to cancel/postpone ticket on Monday. Agent advised it would cost R342 to rebook a ticket placed on hold versus a 50% peanlty for cancellation. My ticket cost over R3000 from JHB to PMB so it made sense to place on hold. I called SAA on Tuesday to rebook for June only to be told by another ...
On 26 February 2013, I asked FLYSAA to change my password using their website On 25 April 2013 they write back and ask for documents I supply the documents on the same day It is now 29 May 2013 and I've had no response from them. Thsi is very poor service from SAA, FLYSAA and especially Voyager. ...
This complaint was sent on 18 May 2013 and 18 days later I have NO response - On 10 May 2013 I was on SA185 from Nairobi to Johannesburg seated in seat 12D. The bar is served and I ask for 2 x J&B's and soda from the flight attendant Yogen Gounden. Before the meal is served I ask the other ...