I booked a flight for my 9yr old, only to be told I had to phone back to confirm the booking in half an hour. I did so, only to be told there was still no answer & to phone back again in an hour. I did so again & was told there was still no answer & to phone back every hour! 1st- why is ...
I was on a Business trip in JHB last week. I was due to leave on Friday 10 May 2013 on flight SA357 @ 17:00. When I reached the boarding gate E1, I was told that my ticket was not valid. They also told me that I had left on the 13:00 flight that day, which was obviously impossible as I was standing ...
I sent an enquiry on the SAA website regarding the renewal cards for my voyager account as well as a query on miles that had not accrued for a Star Alliance flight. Within 24 hours I had a personal response from Preyan. Follow up went on for about 3 weeks and I was always kept up to date with ...
After a 24 hour flight from London, I arrived in JHB for my domestic flight to Durban. My main luggage was over my allowance for SAA and I had time before check in so I went to the SAA check in counter to have my main bag weighed. I had a back pack in my main bag and I was going to weigh my main ...
Yesterday 04/06/2013 at about 9am i made a fight booking for unaccompanied minor on return flight from JHB to Dbn with ref no 2JMA6L and i was given ref no to use at pick n pay when paying with deadline of 8hrs to make payment. I tried more than 5 times to pay but report given by till was to ...
On 31 May 2013 @ 15:10 I check in with flight SAA 346 from Cape Town to Jhn. Before check in a guy from SAA selectively tag only some of our luggage to be left at the aircraft door to be put in the hull. There was no consistency. On arrival at OR Thambo we had to wait 10-15 minutes for the stairs ...