My mother (87) arrived in PE on Saturday afternoon having flown from LHR the previous evening. Her baggage had been booked through to PE by Virgin Atlantic but it had been held up in Cape Town. Thembi at SAA Port Elizabeth quickly found the suitcase but it was too late to have it sent through to PE ...
The SAA voyager team pulled a dirty one and did not honour the original award taken out. As a result I have to spent R100, 000, - or much more to earn the lost flying miles back. I took 2 awards out for overseas travel, to avoid that flying miles were being lost. When I create the award, it asked ...
On the 24 March this year I have been on a flight that was overbooked. As compensation due their mismanaging their ticket sales I have received a complimentary return ticket (MCO Exchange coupon). This seemed like a nice gesture at the time, but I have since realized that this ticket cannot be used ...
On the 29/08/2013 @ 14:00 I called the Voyager Miles contact centre. Firstly, I was surprised by the quick response time in getting my call answered (unlike when trying to call SAA). Akhani assisted me and within a few minutes my query was resolved. Thank you Akhani, you restored my faith in call ...
I travelled from Jhb to Cape town when I discovered that there was a tempering with my luggage. Immediately after I saw this, I went to the customer service counter before I could leave airport premises. I submitted my claim based on the items that I lost and waited 21 days afterwards. What is ...
I booked flights from Nelspruit to JHB my husband and I was booked on the flight, when I booked for my 2 children 3&6 the churched me R5800 for the 2. got confirmation and when I got there to check in, they have cancelled there flight! so now what should I do? the lady at the desk said, we had ...