I claimed an award for a local air flight. Well before the expiry date I made a reservation for a retur flight to Cape Town, VOYAGER could only get me the return flight but not on the on going at the time I wanted in order to accompany my friend visiting from Europe. Th consultant SISANDRA seem ...
My bag was not transferred to my connecting flight (even thought I was ASSURED that it would be) and now by luggage is lost somewhere in Brazil. (My flight was Bogota to JHB via Sao Paulo). At my initial query the day I arrived, I was told my bag is in Brazil and would arrive EARLY the next ...
I am submitting this complaint on behalf of Miss L M Oosthuysen who experienced very bad service this morning. Miss Oosthuysen was on flight SA 1081 (seat 6B) from Cape Town to Bloemfontein. Her booked baggage was totally wet on arrival in Bloemfotein. Her complaint to Lennox Yotia at the SA ...
I travelled with SAA from Johannesburg to Port Elizabeth. Upon arrival I found my suitcase being damaged. I went straight to the help desk to report the matter. The clerk on duty responded saying perhaps my bag is over packed. I then showed him my suitcase is only 3/4 full and the damage was caused ...
On 26 August 2013, I flew to Port Elizabeth for work. When I arrived at my destination and wanted to unpack, my padlock on my suitcase was not on. I opened my suitcase and discovered that the broken padlock was inside my suitcase and my luggage was in a total mess. I also realized that some of my ...
ThaNks to the awesome cabin crew aboard SA476 on 04-11-2013 for all their help and assistance with my family and aunt who was in a wheelchair. You guys are awesome. ...