I travelled from Jhb to Cape town when I discovered that there was a tempering with my luggage. Immediately after I saw this, I went to the customer service counter before I could leave airport premises. I submitted my claim based on the items that I lost and waited 21 days afterwards. What is disgusting is the insult they did to me in paying out what I have lost. I still don't understand what informs their decision without checking or verifying with me. I need assistance with information of where to complain if your not happy with the service you receive from SAA.
This clearly tells me that SAA employees will continue our staff knowing fully that they will get away with it and the company do not take full responsibility of it's employees action. Please advise.
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