I booked my boss on a flight from Kimberley - Cape Town. the price of the ticket was R 1563.00, but we were charged R 2434.00. I asked for the 16.00 o clock flight and she booked me on the 18.30 flight. We only saw the mistake once the ticket was emailed to me. when I called I spoke to her ...
Booked a trip for my family and reserved seats, computer glitch on SAA and now seats for my family are not what we wanted. Contacted call centre over a month ago, after almost 30 e mails, Vaneshree from SAA e mailed me and told me that 'this is our last correspondence'. SAA took no responsibility ...
I booked a flight from JHB to Pietermaritzburg at the cost of R670. It proceeded to payment but will not accept payment from me for whatever reason. I phoned the call centre and was given a higher price to pay for the same flight. of course it was not acceptable. I got transferred to Tebogo who ...
Ok, so I booked a flight online, realised I booked for the wrong date, went back into my booking to change the flight, knowing I am going to have to pay extra. However, I was charged for a whole new flight (most expensive economy). I have been phoning SAA (from Australia) every single day for about ...
On 26/10/13 we booked our tickets to Cape Town from the UK. On receiving the email confirmation on 27/10/13 I had noticed that my partners name was missing an LE at the end of her name. We immediately called SAA to add the additional letters to the name. The response was that we would need to ...
I booked a flight with SAA claiming my SAA Voyage rmiles in mid August that had to be adjusted and refunded. Told the refund would take 8 weeks. Called 8 weeks later to be told it was never processed. Mathope said she would process it now and I must wait another 6-8 weeks. Today still nothing. ...