On 4 Jan 2011 we cancelled our Neotel contract due to poor signal. They sent a technician out beforehand and we installed a signal strength antenna in Eldoraigne (which is an area that should have excellent strength). The technician advised us to rather cancel the contract because they cannot seem ...
Mother-in-laws hanset was faulty. Took it to Fourways store where it was replaced with a different model as it was still under warranty. New/refurbished device has the same problem where the microphone is not working. Called the call centre and e-mailed customer services who advised I would have to ...
I have been in contact with Neotel, it's representatives, call centres, services agents etc etc etc. I have been billed for years now with 2 phone numbers!! I also I had a 3rd number added to my name of which I have no idea how it was authorised!! Despite many many calls and requests, I still keep ...
Hi I took a 5G Data contract out with Neotel about 3 months ago, the router they provided me with worked for a week and then stopped it took Neotel more then 2 weeks to fix this issue, this is a on going thing even the new router keeps loosing the setting and I have to reconfigure the router every ...
I have been with Neotel for two years now. My two year contract term ended on the 16th of November 2013. I have been in correspondence with their sales/retention department since October 2013 in terms of an upgrade/changeover since their package options has now changed. I want to go over to the ...
I'm So tired of getting this S*&*&. Pardon my language. Every Year Neotel starts their problems by NOT running their Debit Orders. Now 2 Months later they want you to pay 3 months payments and no excuse as you are behind. Yes I know it's a personal responsibility to make sure all things are ...