Following my previous Neotel complaint - I have had a lady by the name of Modiehi Lebenya, "working" on my case. She called me and explained that Neotel would endeavour to have the arrears payments removed from my ITC profile. Nearly a month later, after following up with her via email, I ...
Several complaints in writing and telephonically, several reference numbers and a "we are looking into it" reply from my first Hello Peter complaint. This has been going on for more than 2 years!! I am being charged for 2 lines, one of which was cancelled literally years ago, and there's ...
My nightmare began 2 weeks ago when I had a and my Neotel internet device was. After I reported it I was send to 3!!! shops to buy a new prepaid device and it will get added to the contract. I was in all 3 shops not one had stock. After I complained on the hotline I was able to order the device ...
No internet connection. My company tracks vehicles and have phoned all morning for help. Keep being told supervisor will phone back and problem has been elevated. They lie. Don't phone. I keep asking for senior manager or Director number. Will not give to me. Still no internet connection and now ...
I have had an account with neotel since 2010, which include 1gig data per month, in October 2013, i did not use my data bundle, i started using the data in november meaning that i now have oct and nov data. i was surprised to get a notification that i exahausted and i will be billed 8c per megabyte ...
Our company modem had been, the person that had signed as surety for the modem at the time is no longer with us. I have sent out a letter explaining this with a copy of a ID for the NEW surety, copy of company registration documents, and proof of address. yet the entire message that they have on ...