Undoubtedly never to return to MTN as a customer in this lifetime. I initially sent my documents to transfer my expired contract to prepaid on the 9 May 2013. After many emails being sent to confirm transfer, no responses. The turnaround time given to me was never met. Finally I had to phone the ...
According to the automated voice response system, I was due for an upgrade. I called 808 (call centre) to find out if there was a specific package available. The agent did an extensive background security check (phone numbers, address, work history, physical address, bank info) and then said for ...
MTN staff member did not inform me of how much the out of bundle rate is witch is 2 rand a megabyte. I did go on their website to check the price and I thought that they would bill me plus minus the amounts they had there according to the bundles. When the accounts lady called me on June 19th she ...
Hi MTN My name is Nompumelelo, 2 months ago I received a call from one of your call centre agents offering to renew my contract with MTN because I was a good paying customer. She told me that they will give me a new phone which is Nokia Asha and my installment will increase from R39 to R59, I ...
I DID NOT GET ANY FEEDBACK AFTER COMPLAINING, MANAGER ADVISED THAT HE WILL CALL ME I LEFT MY DETAILS HE NEVER CALLED.I DIDNOT RECEIVE THE TV FOR THE CONTRACT.I AM DISGUSTED BY THEM FAILING TO PICK UP A PHONE AND CALL ME TO SAY I WILL NEVER RECEIVE THE TV. WHY WAS MY CONTRACT APPROVED IF IT DID NOT ...
I upgraded through the Retentions Department beginning of May 2013. I received my new handset (Samsung S3) the 10th of May 2013 but unfortunately the handset was damaged. It was immediately reported (ref: 99970495) but from there on I was sending backwards and forwards on how to return the damaged ...