Since my modem kept on disconnecting i had it submitted to have it checked out. Mtn managed to mess up the forms and as a result my modem is lost somewhere in the system. Its been 3 months of no internet but i pay for the service. I have been to the shop in my lunch times about 3 times, take note i ...
I have sent no less than 6 e-mails to the MTN customer care about an account which is obviously wrong. Each time I get a different answer or I am told that someone from the accounts department will contact me. This has been going on now for 3 weeks and still my account is incorrect an nobody from ...
I lost my data SIM and was advised that I now need to do an affidavit in order to get it. I really do not understand the logic behind this??? I am there in the branch with my ID but I must first go through all these loops and holes to get a sim swop. I have had an MTN contract for almost 4 years ...
I have been trying to get MTN to resolve my issue of 'no incoming calls and message'. The whole thing started right after doing a sim swap and has now been going on and off for 8 days and I'm not getting an appropriate response from MTN. When I call them they all tell me that will reset incoming ...
I had a contract with mtn which i never missed my payment until they billed me for internet usage of more than R4000.00 which the limit was supposed to kick in as per my affordability with them to make matters worse is that i am being billed for going to the lotto and mtn for 2 days if i'm not ...
Hello Peter I have logged a complaint with ICASA 27 June 2013 and to date MTN has not responded to my complaint. Herewith details sent to MTN on numerous occassions and ICASA. I am totally disgusted in the service from MTN. 1. To date I have not received the information that I have requested. 2. ...