I followed the procedure with my no signal problem from February 2013. Mtn send a company to install a antenna, this made no difference as there is no signal where is stay, they then contact me and said that they cant help me and if i wanted to they will cancel this contract free of charge, this ...
I have given my phone in for the fifth time yesterday and I am truly frustrated with this pathetic network. I am continuously having the same problem with the refurbished phones they keep giving me. The last time when I contacted the head office I got the run around from being transferred to ...
AS A HOUSEHOLD OF 2 ADULTS WE HOLD 5 CONTRACTS WITH MTN SP. IN MARCH WE WENT THROUGH THE SAME ISSUE OF MTN REFUSING TO PROCESS AN UPGRADE FROM VOICE TO DATA WHEREBY UPON MANY ARGUMENTS IT WAS PROCESSED AND DONE. NOW AGAIN 5 MONTHS LATER WE HAVE THE SAME ISSUE OF NOT PROCESSING A DATA TO VOICE ...
I contacted MTN H/O on 05/08/13 to report that I was being billed incorrectly for Blackberry service (I upgraded to an iphone). i was told that i was going to be refunded R1042. and it would reflect in my account within 7 working days. I called them again on 14/08/13 to find out when the refund ...
Since my modem kept on disconnecting i had it submitted to have it checked out. Mtn managed to mess up the forms and as a result my modem is lost somewhere in the system. Its been 3 months of no internet but i pay for the service. I have been to the shop in my lunch times about 3 times, take note i ...
I have sent no less than 6 e-mails to the MTN customer care about an account which is obviously wrong. Each time I get a different answer or I am told that someone from the accounts department will contact me. This has been going on now for 3 weeks and still my account is incorrect an nobody from ...