My mother is an elderly pensioner who was a teacher in a government school all her life. She has received extremely poor service from GEMS. After hours on the phone to incompetent call centre staff, she has been told that her claim will take up to 30 working days to process - SIX WEEKS. We have had ...
Hey I am a member of GEMS and recently I have received an sms saying that my benefits have been suspended due to an outstanding amount of R696 then I called the medical scheme the lady I spoke to wasn't very helpful at all. Yesterday I have received an sms from the pathologists that I owe them R ...
I'm MR Minnaar on thursday2013-10-31 at about 18:00 the abulance came 2 my room where I was lying, on tuesday I pulled something in my neck but didn't think much of it only if I reacted then. My neck on thursday made a loud huge bang sound and I just fell back on my bed and laid as still as ...
Claim that was never paid since december 2012 up until 2013 OCTOBER and i have been threatened by the optometrist to be blacklisted ...
I submitted an URGENT application for a neubiliser for my daughter that is asthmatic, with all the required documentation, on the 14th October 2013. I phoned Gems on the 16th of October to confirm they received it - confirmed it has been received. I had e-mailed and faxed the documention to Gems ...
My mother retired in Dec and didnot get her money till March hence her Med aid lapsed. We went to the branch in Berea, a consultent assured us that everything was in order. We should recieve an sms in 48hrs to advise us of the outcome. The sms we got said they additional documents. I called the ...