I had a home birth on 26 March 2013. I paid the service provider directly for the procedures but had great difficulty with her not knowing which codes to use on the invoice. I emailed my claim before four months have passed and received an automatic response confirming the receipt of my inquiry in ...
I have submitted claims on behalf of my mother who is an Altsheimers patient to Gems but no payouts have been made. I phoned their claims department, but they did not even have a record of the claims on their system. I have sent the claims numerous times with no result. Also the attitude of the ...
I get chronic medication delivered to my place of work amongst which is my depression medication (serlife). I got a delivery sometime last week as I was about to run out of medication. Upon realising that serlife was not included I duly phoned them and got through to their call centre the person I ...
On 23 August 2013, my. 18th month old son's thumb was severed in a slamming car door. He was rushed to the ER, and immediately admitted to emergency surgery. It was still a week before his Gems medical aid cover would be active, and I had no idea what to do - emergencies do not keep medical aid ...
People talk unclear and fast specially too retired people and transfer you around avoiding to help you! ...
Had an account query for services rendered in March. Spoke to about 8 people who always said they would investigate the matter and get back to us. nobody did so. was even asked for a motivational letter and xray from the doctor for which we had to pay. found out today that this was not needed since ...