On 8 January 2014 my mother who is a government pensioner went to the GEMS walk-in centre in Braamfontein (Traduna House) to submit her application forms. She was assisted by Xoni Nxumalo who requested that I email her (she allegedly does not have an office telephone line hence she furnished her ...
I have just discovered that GEMS have suspended my medical aid due to their incorrect billing with my HR department . i have been quering all the Recons statements they have been sending to me and the only explanation given was that the amount they requested from Gov HR dept is not what was paid to ...
My son was admitted at. Netcare garden city addmission number C141002621422001 and his medical bills for the hospital and ampath wasn't paid in full and now I have been sent to credit collectors. I made a query and filled the ex gratia form but till today I haven't got any feedback from GEMS, ...
I submitted the first of 12 Hospitalization claims to GEMS in March 2013. Till date only ONE claim has been paid. I offered to give all the documents on CD, but they turned it down! The originals were taken to Braamfontein Office and scanned. When there was no progress or feedback, I contacted them ...
My Parents was on medihelp which transferred to Gems medical aid. My Father has liver Cancer and Gems is refusing the treatment prescribed by his oncologist. My Father has been on this medical aid for more than 40 years. How is it possible for a medical aid to refuse treatment to a member if they ...
My husband a knee operation in October, he was hospitalised for a week and received medication for the recovery period post operation at home, this medication game from the day to day and not the acute section. He therefore suffered depletion in his funds and was not able to go to physio or ...