Since October, I've tried to get a Tax Certificate. I actually did receive one, but surprisingly the Tax Claimable portion indicate R0.00 while my last member statement indicate that my tax claimable portion is R15101.00. On my question why there is a difference between the two, I was informed that ...
For as long as 2 years my self and gems are fighting over that i owe them R3500. - i have all my receipts they have copies they even suspended me they wont pay my hospital account - R7000. im due for another opp it was to take place last we I'm a diabetic on top of it last year i had 5 by pass hart ...
We have been experiencing continuous problems with GEMS. We pay the provider and claims to be re-imbursed back. Then the provided gets paid again. We made several calls and sent emails, but this is being ignored. Now it it is happening with our most recent claim again ...
I tried to find out from the Gems call centre which hospitals I can make use of after registering on their maternity program. Not a single consultant could help me properly or at least tell me where I can find out this kind of information. I was transferred from consultant to consultant every time ...
My mother would like to compliment Evette Smith, credit controller, on the quick resolution of a billing error relating to a payment of a few years ago. Nobody at GEMS was able to resolve my mother's complaint until Evette took over and patiently resolved it, giving the assurance that such an error ...
Nobody deserves to be a member of this medical aid. The service is so poor that you end up going insane. Claims are not paid. Emails are not read and just disappear. Agents are clueless and everyone tells you a different story. Doing a simple thing like changing your banking details turns into a ...