My husband has a eye operation on 05/09/2013 and the doctor can only perform this operation if GEMS receives a motivational letter, the doctor has sent it on the 30 august 2013 but they said that they did not receive it, I emailed it today to enquiries, hospitalauths and I faxed it as well to 086 ...
I have a patient who has had a stroke, and his condition was listed as PMB, which authorised 26 sessions. However, I am still awaiting payment for incomplete payment from 2012. He has since then been authorised for additional 26 sessions and I have incomplete payment from March 2013. After sending ...
My poor wife have been sending the same email to GEMS since May 2013, we are now in August 2013. The best is GEMS reliable automated response saying "Some one will contact you within 48 hours", it has been 3 months which is 5400 hours to late. If someone can just contact us in regards to ...
Good day I can't get my claims paid, every time i sent claims to Gems it gets rejected with the message "motivational letter required" although a motivational letter was submitted. When i phone Gems they can't explain to me what's the problem and/or how to solve it. This is unacceptable. ...
I phoned Gems this morning to follow up on a claim of one of our patients. Msuthukazi who assisted me with this was so rude when I had to help another patient with an appointment, and told me that I am not allowed to help anyone when on a call with her and that I am not allowed to ask her to hold ...
Member of GEMS paid doctors (neurologist and gyneacologist). Claims were sent via email to GEMS on 6 June 2013 (address supplied by them: [email protected]). Sent through second time as "it was not received" the first time. Received confirmation from GEMS that they have received it on ...