We have had a faulty alarm system for the past two months, the alarm would activate at all hours for no reason. Two weeks ago it stopped working altogether. We have been trying to get someone to come and service our unit with no success, We have on numerous occasions spoken to the call centre who ...
See https:///adt-security/complaints/always-where-1275499 for details. As per ADT's response: "We apologise for the delayed response to your query/complaint; your request has been resent to Management for their urgent attention, in hope to resolve the matter at hand." Looks like they need ...
I have been a customer of ADT for almost 10 years and joined them when they entered my area. Since then their service has progressively gotten worse, to the point that there isn't any. My complaint includes: 1 - rediculously late responses to alarm activation (some times a day later, and other ...
ADT are too big in this country and cannot even offer a quality service to their clients who are paying a fortune for a service which is just not world class at all. The level of miscommunications in this company is very scary! I've booked in a technical agent to come and check my radio signal as ...
The alarm at my house has been going off 20x a day for 3 weeks. This has also been happening after switching it OFF!!! I have phoned 30x to have it fixed and every time they mark it as "urgent" and refer it to their superviser. They did not pitch at all on the 17th and have now ...
Good day We reported a technical failure in the alarm whereby it just goes off when we set it at night and when ever we leave the house at any other time. At first the technical department advised their SLA was 48hrs but later changed stating their are over booked and will come on the 27th. We ...