My family and I went away for a weeks holiday 600kms from home thinking our property would be safely taken care of by Adt. Our alarm went off twice while away, once on 27 December and once on 31 December and twice we got a call from adt to advise the alarm had gone off and they went to the property ...
My alarm was activated at 16.15 today and the ADT response arrived at 19.20. That is over three hours! Previously we have also had numerous response times of over 30 minutes and a few of over an hour. ...
On the 24th of December 2013, called ADT to please patrol to ensure that my property was safe. I advised ADT that i was going to be away just for a day and will be back again on the 26th of December 2013. All was agreed and i left the area. On the 26th of December 2013 i was back home as i had ...
Dear officer, it is with shattered confindence in your organaisation that i write this letter. In an earlier 1st incident, i was assurred by the regional manager that a failure to respond to an alarm emergency promptly shall not re-occur. In the 1st incident, no one responded at all (7 months ago). ...
First Complaint: Haven't been a client with ADT for more than 3 months and the service is already appauling. I emailed the Sales Exec who came out to the property to arrange the contract. When contacting him a few weeks later to query ADT's products, no response was received. instead i had to run ...
First of all, I am unhappy with ADT because when I moved home and my security, they "renewed" my contract which meant that when I tried to cancel, I owed them a lot of money for the remainder of the contract. I paid this money just to be rid of ADT and their shoddy service, since coming ...