I reported a fault a week ago, appointment booked Monday 4pm. They never arrived, so I called the company, was cut off 6 times and never got to speak to anyone who knew anythng. Then after speaking to a supervisor, re-booked for 12 Tuesday. I just called to check if they are on time, and after ...
I paid in full, upfront, for an urgent alarm system needless to say he has not. and now he does not answer his phone. The call centre (086 1212 400) places you on hold for up to ten minutes (or more) while you wait to get the 'outstanding customer experience' ADT promises. Now some guy in technical ...
In last year July/August I put a stop order on my bank account for ADT, cause i've been going through a financial situation and did'nt think that i needed to phone ADT to cancell as my contract had already ended years ago, and they were taking off month to month. THe salesman who also sold the ...
Hi Requested a copy of my contract numerous times between November 2012 and Feb 2013. I was promised it by Rochelle Golding (Sales) and Chantell Zanderberg (Rate Reduction) end of Jan 2013. Previous requests according to them were not logged on the system. My ADT fees have gone up from just over ...
I purchased ADT security in August 2012, but never received a contract or proof of purchase. They installed new radio but when I use vacuum cleaner, alarm goes off. Technician came out but couldn't find fault and promised to come back but never came. Call out cost a lot. Alarm went off many times, ...
I e-mailed through 2 SMS paging addendum forms on the 17th of January 2013 for our 2 offices. I received an read receipt e-mail on the 23rd of January 2013 from a Jacques Beukes. I have contacted the call centre more than once after the read receipt and every time they cant get hold of Jacques ...